State employment service: European approaches to providing electronic services

Abstract

The article covers issues related to provision of electronic services by state employment agencies to citizens and employers regarding employment and recruitment. In particular, peculiarities of online services implementation by workforce development agencies in different countries, such as Germany, France and Spain, were investigated. It also reveals the essence of the worldwide renowned indices EGDI and EPI, which determine the level of electronic government in any country in the world and provide relevant data of the last report on the level of e-government among the states. The content of the norms of the current Ukrainian legislation covering e-government issues, as well as modernization and development of the State Employment Service, including provision of innovative electronic services to the public and business is revealed.

Main advantages of electronic services provided for jobseekers and employers by employment agencies of different countries are outlined. As a result of the undertaken analysis of contemporary approaches to provision of electronic services by employment agencies of foreign countries the possibility of introducing online services aimed at improving quality and minimizing time for customer service are suggested.