Поняття та значення діджиталізації сфери надання адміністративних послуг в сучасних умовах

Abstract

У статті, спираючись на аналіз наукових поглядів вчених та норм чинного законодавства, аргументовано, що діджиталізація сфери надання адміністративних послуг – це масштабний процес трансформації традиційних бюрократичних процедур, перетворення їх у зручні та доступні онлайн-сервіси. Обґрунтовано важливість та необхідність діджиталізація сфери надання адміністративних послуг.

It has been established that the digitalization of the provision of administrative services is a large-scale process of transforming traditional bureaucratic procedures into convenient and accessible online services. This process radically changes the nature of citizen-state interaction, making it more transparent, efficient, and useroriented. It is argued that the significance of digitalization lies in the fact that, first, it opens up new opportunities for people and solves many problems they face in everyday life. Second, digitalization increases the convenience of using services, as now people no longer need to wait in long lines or spend excessive time visiting various institutions to get certificates, register a business, or apply for subsidies. Third, all procedures become open to public oversight, which minimizes corruption and ensures equal conditions for everyone. Fourth, the automation of processes shortens service delivery times and reduces bureaucratic barriers. Fifth, the implementation of new technologies stimulates economic development and creates new opportunities for businesses. It has been stated that the digitalization of administrative services in Ukraine is not just a modern trend but a necessary step for the country’s development and the improvement of its citizens’ quality of life. This process is driven by a complex set of interrelated factors reflecting global trends and the internal needs of Ukrainian society. Today, e-governance has become an integral part of modern European society, and Ukraine, aspiring to integrate into the European space, must meet these standards. Furthermore, digitalization significantly enhances the convenience of interaction between citizens and the state, promoting transparency and openness in the work of government bodies. The automation of administrative processes increases the efficiency of public authorities, reduces bureaucracy, and optimizes costs, which in turn contributes to the country’s economic growth.

В статье, опираясь на анализ научных взглядов ученых и норм действующего законодательства, аргументировано, что диджитализация сферы предоставление административных услуг – это масштабный процесс трансформации традиционных бюрократических процедур, превращение их в удобные и доступные онлайн-сервисы. Обоснована важность и необходимость диджитализации сферы предоставления административных услуг.